Tag: consumer affairs

Bill to Phone & ILD Teleservices – A Consumer Affairs Guide

ILD Teleservices“ILD Teleservices.” You see it on your phone bill and wonder: Who are they? Why are they billing me? Is this right? Well, look no further. This guide will give you the 411 on why you might be seeing our name on your phone bill and how we work with vendors to provide a safe and reliable alternative to using a credit card for purchases.

Why “ILD Teleservices” appears on your phone bill

ILD is a third-party payment processor, acting as a link between merchants and consumers. When a consumer purchases a product or service and chooses the Bill to Phone payment method the merchant submits the information to ILD who, in turn, submits the charge to the consumer’s phone company. The consumer simply submits payment for the purchase with their monthly phone bill payment.

If a charge appears on your bill, it’s because someone in your household may have authorized a merchant to charge your phone bill for products or services, such as ring tones, video games, or Internet services. If you have questions or need help with a charge, please contact our help center.

Why Bill to Phone is a payment option consumers trust

  • It’s hassle free. With Bill to Phone there are no long credit card numbers to type in or super-small security codes to read. At checkout, customers simply enter information that’s unique to them, such as their phone number and the last four digits only of their Social Security number.
  • It’s peace of mind. Because you’re not entering sensitive information like a credit card number, you lower the risk of online fraud and identity theft. Bill to Phone is simply a safer way to pay for the online goods and services you want.

Why ILD Teleservices is a payment processor consumers trust

Consumer protection is a priority at ILD. Before we agree to partner with a merchant, we do a stringent background check on the company as well as its key personnel, such as officers and owners. Our team also works with third-party investigators to examine potential partners.

We also offer a help center to resolve customer issues, whether it’s canceling a subscription or disputing a charge for a service you never received. What’s more, the resolution center keeps customers in the loop by allowing them to check on the status of credits.

ILD Teleservices is a respected alternative payment processor. For more than 13 years, we have been a leader in finding payment solutions that work for both merchants and consumers. In addition, we offer businesses a range of services, including audio and web conferencing and social media strategy.

More questions?

For more information about ILD or ILD charges listed on your phone bill, check out these links:

ILD Consumer FAQ

ILD Help Center

ILD Contact Information

We’ve all heard the expression “Don’t judge a book by its cover.” In the age of the internet, it’s more like “don’t judge a business by its Google results.” All too often, people publish things on the internet without ever contacting the business with whom they have had an issue. So, it’s always nice to hear firsthand from someone with an extremely positive customer service experience. While we get these pretty regularly, I thought it would be worth sharing this one in particular, because all too often people think that what they read on the internet is ‘fact’, when we all know that’s usually not the case. Mr. Georgia had this to say about his experience with ILD:

“I am writing in response to my recent inquiry. I just spoke with someone in customer service [about the charges on my bill] who informed me that one charge was a pre-authorization and another is for the actual call I made. I was worried at the time because the charges were from 2 different days and from 2 different cities that I wasn’t in.

After I saw them, I Googled ILD Teleservices, there was unfortunately a lot of negative comments which made me worried. I just wanted to say that from my experience so far, I have not had any other problems and my inquiry was responded to very quickly. I wanted to let you know so I could give you some positive feedback. It’s easy to get caught up in internet rumors and hype and I’ll admit I was at first, but your customer service was fantastic. Thank you for your timeliness and help. It was greatly appreciated.”

Mr. D. Georgia

If you’d like to share your experience, please let us know. We’d like to hear from you. You can send your feedback to askild@ildmail.com.

We’ve all heard the expression “Don’t judge a book by its cover.”  In the age of the internet, it’s more like “don’t judge a business by its Google results.”  All too often, people publish things on the internet without ever contacting the business with whom they have had an issue.  So, it’s always nice to hear firsthand from someone with an extremely positive customer service experience.  While we get these pretty regularly, I thought it would be worth sharing this one in particular, because all too often people think that what they read on the internet is ‘fact’, when we all know that’s usually not the case.  Mr. Georgia had this to say about his experience with ILD:

 

“I am writing in response to my recent inquiry.  I just spoke with someone in customer service [about the charges on my bill] who informed me that one charge was a pre-authorization and another is for the actual call I made.  I was worried at the time because the charges were from 2 different days and from 2 different cities that I wasn’t in. 

After I saw them, I Googled ILD Teleservices, there was unfortunately a lot of negative comments which made me worried.  I just wanted to say that from my experience so far, I have not had any other problems and my inquiry was responded to very quickly.  I wanted to let you know so I could give you some positive feedback.  It’s easy to get caught up in internet rumors and hype and I’ll admit I was at first, but your customer service was fantastic.  Thank you for your timeliness and help.  It was greatly appreciated.”  

 Mr. D. Georgia

If you’d like to share your experience, please let us know.  We’d like to hear from you.  You can send your feedback to askild@ildmail.com