Tag: alternative payment option

Credit Card FraudUsing a credit card for online purchases always make me a bit skittish.   Yes, I realize that millions of transactions occur daily with no issues.   However, every time I enter the card number, the CVV code, the expiration date and promise that I read the 62 page terms and conditions, I have visions of opening my monthly statement and finding a list of purchases including but not limited to first class tickets, a shopping spree at Versace and a 7-day stay at the Four Seasons Hotel in New York City.  The thought of working with the Fraud department to reverse these fraudulent charges makes me think long and hard how much I really want to make the purchase.

There is a much safer option now available for online purchases and that is Mobile Phone Billing.  This option has three easy steps: 1) I enter my Mobile number and billing zip code on one screen, 2) wait a few seconds for a text message on my phone containing a unique PIN number, 3) enter the PIN number on a second screen and I am done.  Because the PIN number is generated at the time of purchase and is only good for a few minutes for that specific transaction, the opportunity for fraudulent charges to my account are virtually gone.   The charges show up on my monthly mobile bill and I have an easy safe alternative payment option!

The fraud risk is mitigated by the unique PIN text.  My account and credit is protected, the merchant is protected, the phone carrier (billing entity) is protected and the scammers, fraudsters and thieves are shut out.

ILD’s Mobile Phone Billing option is available today for items that are consumed on the internet; this includes online games, streaming movies and TV, periodical subscriptions, technical support, ID theft protection, web conferencing, satellite radio, and the list continues.  Oh – and for parents (and merchants) that are nervous kids may go a bit crazy on the gaming sites – a text is sent to the main billing telephone number so they have an opportunity to reject the purchase!  Just by including this alternative billing option to your checkout page, will increase sales.  It provides  a billing option for consumers who refuse to use credit cards and consumers that do not have credit cards (29% according to a survey on Creditcard.com*).   The added benefit is protecting your revenue from credit card chargebacks on fraudulent credit card charges!

Image Courtesy of Report-Online-Scams.com.

Donate online

Whether you’re the director of a non-profit or a business professional serving on a board, you know how challenging it’s become to fund the mission. With the funding well drying up, organizations are more and more reliant on building strong support from the public. One strategy to make it easier for donors to give is to add an online giving alternative payment option, such as phone billing, which charges the donation to the supporter’s phone bill. Here’s how it works to boost online donations:

  1. Convenience. Donors have big hearts and busy lives. A non-credit card payment method is a low-hassle option because there are no credit card numbers or security codes to enter, making it easier to give on the fly.
  2. Safety. No matter how passionate a supporter might be about your cause, the threat of identity theft may make them think twice about sharing their credit card or bank account information over an Internet connection. Phone billing doesn’t require donors to share any sensitive info online, giving the supporter peace of mind.
  3. Value. Charging a donation to a credit card increases the cost of the transaction to the giver; after all, they’ll likely pay interest and potentially other fees. Adding an alternative payment method eliminates those costs, which may just translate into a bigger donation for you.
  4. Choice. Credit card payment options are fine and dandy—as long as the supporter has a credit card. In fact, nearly 30% of households in one 2010 study reported they didn’t have a credit card. Don’t turn away donors simply because they don’t have plastic. With phone billing, the giver needs a home or business phone number. That’s it. The option opens up whole new markets to help support your cause.

Whether your group mentors kids, funds scholarships, or provides job opportunities for veterans, adding an online giving alternative payment method, like phone billing, makes it as easy as possible for you to get the support you need.

ILD Teleservices is an experienced third-party payment processor with a phone billing platform that’s easy for you to integrate and easy for supporters to use. Learn more about how to increase online donations using our Bill to Phone service.

Spring and APMs

It’s spring—the time when we get the urge to roll down the car window, crank up the tunes, and perhaps even smile at the attractive guy or girl in the next car over. So with all those spring-y feelings in the air, who would want to learn about boring ol’ alternative payment methods (APMs)? You do. Because working with an alternative payment service will help you boost revenue potential—and that’s guaranteed to put a spring in your step. Here’s what an APM will do for your ecommerce business:

Open unexplored markets.

Marketing digital games to college students? Offering digital services to the underbanked? In the past, online merchants had a challenging time attracting consumers who did not have credit cards or use bank accounts. APMs open those doors for you. For example, one alternative payment option, LEC billing, allows you to charge purchases to a customer’s phone bill, which means you’re able to access 150 million+ North Americans with phone accounts. Their purchase from you is simply added to the monthly phone bill they’re already paying each month.

Attract customers with a low-risk payment option.

Consumers are concerned about identity theft when shopping online. And from malicious viruses to phishing scams, they have every right to be wary. Attract risk-averse markets by offering an alternative payment method that significantly reduces online shopping risk. LEC billing doesn’t require customers to transmit credit card or bank account information. It’s peace of mind for the customer and a revenue boost for you.

Reduce exposure to uncollectibles and chargebacks.

Bad transactions are not the “cost of doing business.” Reduce the losses chipping away at your bottom line with an APM that offers real-time customer validation. An experienced LEC billing partner will offer verification services so you don’t lose revenue to a fraudulent customer or a customer who has moved or changed a phone number.  

Start boosting revenue potential.

Adding ILD’s LEC billing platform, Bill to Phone, to your digital shopping cart is a simple and reliable way to grow your business. We provide an easy-to-integrate system with full-featured management tools and a U.S.-based support team. Learn more today.

Cyber Criminals

Whether you’re investing in a website for your cancer charity or upgrading to a faster Internet service provider, chances are you’ll make the purchase online. No matter what you’re shopping for, it’s important to protect yourself from online identity or credit card theft. Here are 3 ecommerce shopping tips:

Be sure the website’s checkout process is secure.

Before entering credit card information, check that the website’s checkout page address starts with “https”. If you see only “http”, without the “s”, then the information will not be encrypted (scrambled), leaving any credit card or bank account numbers you submit vulnerable to theft. Remember: no “s” = no shopping.

Don’t shop over public Wi-Fi.

We all love free wireless connections, especially when we’re on-the-go. The problem is that criminals love them, too, because they can easily steal the unprotected data. One of the simplest ways to prevent credit card theft while shopping online is to enter transactions only when using protected connections.

Choose credit card free payment solutions.

More than 80% of consumers say fraud protection is the most important factor when choosing an online payment option. One way to reduce your risk of ecommerce fraud is to avoid sharing sensitive and valuable credit card or bank account info over the web. Instead choose an alternative payment option at checkout—one that doesn’t require credit or financial account numbers.

ILD Teleservices’ Bill to Phone is an increasingly popular way for consumers to safely buy digital goods and services. It allows you to charge an online purchase directly to your phone bill. No credit card numbers to share. No bank account info to divulge.  Bill to Phone gives you peace of mind for your online transactions.

So the next time you’re ready to hit “Checkout,” be sure you’re doing all you can to protect your credit and your identity—whether it’s shopping only over secure connections or choosing a payment method, like Bill to Phone, that reduces the risk of theft. Safe shopping!

Online Shopping - No Credit Card Required

Whether you’re having trouble getting credit or just want to avoid the hassle and cost of owning a credit card, you might find it tricky to shop online without that seemingly magic piece of plastic. The good news is that digital merchants and online service providers are making it increasingly easy for consumers to shop online, conveniently and safely, without credit cards. Here are 3 options to pay for items and services online without a credit card:

  • Prepaid cards – Available at discount or drug stores, these debit cards are offered in specific denominations. Once you’ve used the prepaid balance, the card no longer has value. Another challenge with prepaid cards is that you may not have one handy when you need it.
  • Gift cards – Purchase gift cards to use on a retailer’s ecommerce store. Although it’s one way to get around paying by credit card, the challenge is that you can sometimes only find gift cards for major retailers, which means you’re out of luck if you want to purchase services from an Internet service provider or join an online dating site.
  • Bill to Phone – Know your home phone number? Remember the last four digits of your Social Security number? That’s all you need to use the Bill to Phone payment option, which allows you to charge games, downloads, and other digital merchandise and services directly to your phone bill. With Bill to Phone, you pay no interest fees and you reduce your risk of identity theft because you’re not sharing sensitive financial info over the web.

 You can only use Bill to Phone if the online store offers it at checkout. Don’t see Bill to Phone as a payment option? Tell the merchant you want a credit card free alternative.

ILD, one of the nation’s leading alternative payment processors, allows you a credit card free way to buy products and services online. If you have questions about an ILD charge on your phone bill, please visit our customer care center.

holiday-shopping-cartYou’ve got the lists and you’ve checked them twice. Now it’s time to hit the web for great deals. But this year you might notice more sites that offer an alternative payment option: bill to phone. What is bill to phone? This guide will give you the facts about bill to phone and how clicking that option will save you green this holiday shopping season.

What is bill to phone?

Bill to phone is a payment method that allows you to charge online goods and digital services to your home telephone bill. A third-party payment processor acts as a go-between, managing the transaction between the online store and the phone company.

When you receive your bill from the phone company, you’ll see the price of the order added to the final total of your bill. The invoice should list the name of the company you’ve ordered from as well as the name of the third-party company processing the charge. You simply submit payment for the product when you pay the phone bill.

How does bill to phone save me money?

This is a “credit card free” payment solution, so you aren’t paying the interest costs that are taking a bite out of your bank account. In addition, adding a purchase to your phone bill means you reduce the risk of costly credit card fraud.

Do I pay extra fees when I use the bill to phone method?

No, consumers pay no extra fees for paying this way.

What if I find a charge on my phone bill for a product I did not order?

Contact the payment processor listed on the telephone bill.

If an online store doesn’t offer a bill to phone option at checkout, can I still charge the purchase to my phone bill?

No. Online stores must choose a bill to phone processor and integrate the option into their checkout system. If your favorite e-tailer doesn’t offer bill to phone, let them know you’d be interested in paying for future purchases that way.

Save money. Make merry.

We’d all like a little extra jingle in our pockets this time of year. Choosing the bill to phone option saves money on interest fees and potential credit card fraud—that means you have money for anything from your favorite latte indulgence to an extra gift for that someone special.

ILD Teleservices is a leader in the bill to phone payment processing industry. If you have questions about an ILD charge on your phone bill, please contact our customer care team.

revenueOpportunity is knocking for ecommerce stores and digital merchants. Are you listening? Check out these 4 opportunities that allow you to access more customers and increase revenue by adding bill to phone payment alternatives to your checkout process:

More than 25 % of American consumers are unbanked (do not have a checking or savings account) or underbanked (they have a checking or savings account, but prefer other financial transactions such as check-cashing or money order services) (Federal Reserve).

When you give consumers the option to bill purchases to their phone bill, it allows them to pay with whatever method they choose—whether it’s sending a money order or dropping by the local phone company office to pay with cash. The result is that you gain access to an even larger customer base—one that’s not limited to credit card users or bank account holders.

Only 35% of ecommerce merchants offer alternative payment options (E-commerce News).

It’s possible as many as 65% of your competitors do not offer alternatives to credit card payments. Perhaps it’s time to differentiate your brand from the rest of the pack by providing an easy and effortless alternative: bill to phone. This option gives consumers a payment method that reduces the risk of fraud and eliminates the hassle and cost of paying by credit card or through a merchant account.

Ecommerce merchants lost an estimated $3.3 billion, or 1.2% of their revenue, to fraud (CyberSource).

When you implement a bill to phone payment solution, you benefit from security measures that reduce your risk of loss. For example, consumers using this alternative method are asked to provide their address as well as the last four digits of their Social Security number to verify their identity, reducing your exposure to bad debt.

Identity thieves stole $54 billion from U.S. consumers in 2009 (Javelin Research).

Fraud doesn’t just impact you; it impacts the customers you serve as well. In fact, shoppers who fear credit card or identity fraud may avoid shopping online altogether. The bill to phone solution allows customers to charge services to their telephone bill, which means they don’t need to transfer sensitive personal or financial information over the Internet—giving them more peace of mind.

Open the door for opportunity by offering alternative payment methods to your ecommerce customers—contact ILD Teleservices for a no-risk consultation.

You might have the coolest website and sell this season’s hottest digital content, but if you’re sticking with conventional ecommerce payment methods, like credit cards, new research suggests you could be missing out by not offering consumers alternatives.                                                                                                                                      

The Study

The Javelin Research survey, completed by more than 3,200 consumers, revealed that nearly 55% have used an alternative payment option. Check out these additional tidbits to come out of the study:

  • Only 35% of ecommerce merchants offer alternative options.
  • About 38% of ecommerce merchants said the average order tended to carry a higher dollar value when the consumer used an alternative payment method.bankruptcy-alternatives


The Takeaway

If you’re an ecommerce decision maker and haven’t considered adding alternative payment options to your checkout process, now is the time. Bill to phone, which allows the customer to add their purchase directly to their phone bill, is one option. Here’s how it will help boost your conversion rate:  

  • Consumers fear credit card fraud and online identity theft. There are consumers who will avoid purchasing online because they don’t want to share credit card information over the web. Others won’t use processing sites, like PayPal, because they’re required to open an account and submit credit card or bank account information. With bill to phone, the customer only shares their home phone number and the last 4 digits of their SSN.
  • Consumers may not have access to credit cards or bank accounts. If you rely on credit card payment options, you may be missing out on the millions of unbanked or underbanked U.S. consumers. Offering payment alternatives gives these customers access to your products and services.
  • Customers want convenience. Imagine shopping online during a lunch break, only to arrive at the checkout screen and realize you left the credit card at home. Yeah, it frustrates customers, too. Bill to phone gives that customer a no-brainer alternative that compels them to complete the purchase instead of abandon the cart.


Bill to phone and other alternative payment methods will help you maximize ecommerce revenue. Contact the ILD Teleservices team to learn more about the payment solutions that are right for your business.

The products are chosen. The inventory is ready. The staff is hopped up on caffeine. Let the 2010 holiday shopping season begin! The National Retail Federation expects a 2.3% increase in consumer holiday spending this year. No matter what your usual preparations for the fourth quarter might be, it’s possible your online store is missing the hottest thing in ecommerce this year: alternative payment solutions.



Here’s why you should add alternative payment options, like bill to phone, to your ecommerce site:

  1. Ecommerce merchants are beginning to recognize there’s a huge market in the underbanked, those consumers with poor access to banking facilities. Estimates vary, but some sources believe as many as 40 million Americans have little or no interaction with conventional financial institutions. That means a portion of your target market may not own credit cards or have access to a bank account.
  2. Consumers are more risk averse. Identity thieves stole about $54 billion dollars in 2009, according to Javelin Strategy and Research. The fear of identity theft and credit card abuse may make some consumers hesitant to submit credit card information over the Internet.
  3. Consumers are more money conscious. Just because consumers have credit cards doesn’t mean they’ll use them. Why? As interest rates rise, more consumers may cut back on card use to avoid paying bloated rates. In addition, the economy has forced others to come to terms with their debt load, and, as a result, they may work to actively reduce the amount they borrow from banks and credit card companies.

Get on the “Hot” list this year by offering consumers an alternative to credit cards and bank account based payments like Pay Pal. A bill to phone payment option allows consumers to charge your online content and services to their phone bill. When they pay the phone company—using whatever payment method they normally use—they also pay for your products.

The tinsel, gift wrap, and cheesy TV holiday specials will be here before you know it—and, hopefully, so will the consumers. Learn more about adding bill to phone options to your ecommerce store by contacting the alternative payment experts at ILD Teleservices.

ILD Teleservices Bill To PhoneOnline alternative payment solutions are rapidly becoming the trend among consumers.  The use of non-traditional payment methods have more than doubled among consumers in past years.  Customers are appreciative that their credit information is not needed to complete their online transactions.  There is almost no chance of identity theft when using alternative payment methods like billing to a telephone account.

There are many consumers that do not own a credit card or have a bank account.  Previously, these customers were unable to participate in e-commerce.  Having a credit card or bank account to bill was a pre-requisite to online shopping. This is no longer a fact.  Although many consumers lack ownership of a credit card or bank account, most have a home telephone bill.  The newest form of payment available to these consumers is the ability to apply their purchase to their telephone bill.  By letting customers charge their online purchases to their telephone bill, merchants increase their opportunity for sales.  Over ninety percent of the country is now able to take advantage of this alternative method of payment for services or products. With availability like that, profits are bound to increase by staggering numbers. 

Consumers appreciate the convenience of not having to enter in personal information on the internet. Credit is a large part of our economy and protecting it is a priority.  Identity theft is on the rise through the internet.  Keeping credit information safe is probably the best way to prevent it from happening to you.

The wide variety of services offered using this form of payment is another sell point.  Several forms of digital content including music, video games, podcast downloads, online news subscriptions, and online dating subscriptions can be purchased using alternative billing.  Advanced home phone payment solutions such as fraud management controls and identity verification assure the merchant of payment for services, reducing the risk taken by the merchant.

Although the bill to telephone method of alternative payment is not perfect, it does provide some peace of mind to the consumer apprehensive about purchasing online because of the information required. Measures are being taken by merchants and third party billing companies to protect against fraudulent purchases.  Unfortunately, with any form of payment there is some risk of fraud.