Tag: Alternate payment methods

It’s a basic truism that younger generations are quick to adopt new technologies. And such is the case with “millennials.” This generation is more than comfortable with using mobile technologies and payment methods such as Bill To Phone, and they shop online — a lot. Businesses that comply with how the millennial generation shops will gain a competitive edge over those that don’t.

And research supports that notion: In a recent study, Visa reports that most millennials see a future where cash will no longer change hands, and transactions will take place virtually. And about 80 percent of the survey’s respondents foresee conducting all activities, like shopping or paying bills, in a virtual format. In fact, 63 percent of this generation of 18- to 28-year-olds already conducts most of their transactions virtually, through some form of online connection, either via a computer, laptop or mobile phone.

As this group of consumers, along with other generations, uses technology more often to shop and communicate, the demand for innovation is paramount. That’s why savvy businesses are dreaming up ways to keep pace and extend their global reach, offering innovative alternative payment methods like Bill To Phone.

Bill To Phone, a service provided by ILD Teleservices, allows merchants to give customers an easy way to pay for a purchase via their mobile phone or Internet connection. It also offers an additional perk: It’s a safe, reliable way to pay for services and products, without having to give credit card information over the Internet. Instead, customers with an existing account with their local phone provider can choose to charge their purchase to that account, and then pay their phone company. (Payment then reverts back through the supply chain, from the phone company to ILD to the merchant.)

This transaction provides several key advantages, beyond just extending your business’ reach to millennials and other Internet-savvy mobile shoppers. Some consumers are reticent to give their credit card information over the web due to security concerns. Bill To Phone bypasses those fears. With Bill To Phone, your business can offer flexible payment methods and alleviate fear over security fraud.

With more options for payment, like Bill To Phone, you can extend your business’ reach to a global audience, ensure a safe transaction, and engage the new generation of tech-savvy, active online shoppers. Contact ILD Teleservices – the industry leader in providing safer payment solutions, including the proven Bill To Phone alternative — today to find out more information, or visit our website.

Consumers are becoming increasingly aware of issues such as online identity fraud and credit card theft. Credit companies have proliferated this valid concern through their advertisements. Images of college-aged coffee shop employees committing identity fraud with a few swipes of a pencil may be oversimplifying the issue, but identity theft does happen regularly. Even savvy and experienced sites such as tech retailer Newegg have fallen victim to data security issues.

In this highly aware consumer society, you often have to convince customers that you have the security equivalent of a virtual Fort Knox before they are comfortable handing over account or credit card information. This can be an expensive and time-consuming endeavor, especially for small businesses. One way to satisfy consumer concerns over identity fraud without wrecking your bottom line is through alternative payment methods.

Bill To Phone payments
When you hear the phrase “alternative payment methods,” you might be thinking of country bartering. However, we do not mean accepting fresh eggs or a bushel of apples for your services. One of the easiest alternative payment methods is ILD Teleservices’ Bill to Phone. All you need is some basic information, a phone number and the customer’s consent. You receive the money, and the charge shows up on their phone bill. The customer is happy because they did not have to give out a credit card number or bank account, and you are happy because you did not have to spend a fortune on security concerns and data programming.

For more information on how you can implement this cost-effective and safe method of payment, contact us at ILD Teleservices today.

Bill to phone processing is a new and innovative platform in the world of merchant payment options, providing consumers with an easy, secure alternative to paying with a credit card or bank account. Available to traditional retailers but particularly appealing to e-commerce merchants, bill to phone payments allow consumers to pay for products and services simply by submitting a phone number. A third-party payment processor then adds the charges to the consumer’s monthly phone bill, forwarding payment back to the merchant when the consumer pays their phone company.

For consumers, bill to phone merchant payment options offer enhanced ease of use as well as heightened security compared to credit card payment methods. Instead of hunting around for a credit card when completing an online transaction, consumers can simply fill in their phone number, which they’ll have committed to memory. Since enhanced user authorization protections are in place with bill to phone payment processing systems, it is much more difficult for identity thieves to make successful transactions with stolen information.

These merchant payment options also inspire greater levels of consumer confidence and make it more likely that you will win back repeat business. Today’s savvy consumers are very much aware of the risk of identity theft, and merchants who take action to limit their customers’ exposure to these risks position themselves to attract more returning customers and, by extension, increases in their revenues.

An added benefit of bill to phone merchant payment options is that your business will be able to reach the estimated 23 percent of American households which do not have a credit card. Through traditional e-commerce platforms, it is essentially impossible for a merchant to transact business with a customer who does not have a credit card. Billing purchases to a customer’s phone number circumvents this limitation, creating the potential for merchants to dramatically increase their market share.

Cell phone billing is ideal for numerous types of payments, including:

  • Once-and-done payments. Examples of these payments include one-time downloads of software or media products, technical support charges and online purchases of consumer goods.
  • Subscriptions. Bill to phone payments help consumers more easily manage their monthly website subscriptions and other recurring charges.
  • Pay-per-use platforms. Consumers who regularly patronize pay-per-use platforms (for example, digital entertainment distributors) can use bill to phone payments for added convenience and security.

ILD Teleservices is a leading provider of bill to phone payment processing services, connecting more than 1,400 phone companies and 200 businesses and handling an annual volume of $500 million in transactions. If you’d like to learn more about how ILD’s unique services can benefit your business, please contact us.

Spring and APMs

It’s spring—the time when we get the urge to roll down the car window, crank up the tunes, and perhaps even smile at the attractive guy or girl in the next car over. So with all those spring-y feelings in the air, who would want to learn about boring ol’ alternative payment methods (APMs)? You do. Because working with an alternative payment service will help you boost revenue potential—and that’s guaranteed to put a spring in your step. Here’s what an APM will do for your ecommerce business:

Open unexplored markets.

Marketing digital games to college students? Offering digital services to the underbanked? In the past, online merchants had a challenging time attracting consumers who did not have credit cards or use bank accounts. APMs open those doors for you. For example, one alternative payment option, LEC billing, allows you to charge purchases to a customer’s phone bill, which means you’re able to access 150 million+ North Americans with phone accounts. Their purchase from you is simply added to the monthly phone bill they’re already paying each month.

Attract customers with a low-risk payment option.

Consumers are concerned about identity theft when shopping online. And from malicious viruses to phishing scams, they have every right to be wary. Attract risk-averse markets by offering an alternative payment method that significantly reduces online shopping risk. LEC billing doesn’t require customers to transmit credit card or bank account information. It’s peace of mind for the customer and a revenue boost for you.

Reduce exposure to uncollectibles and chargebacks.

Bad transactions are not the “cost of doing business.” Reduce the losses chipping away at your bottom line with an APM that offers real-time customer validation. An experienced LEC billing partner will offer verification services so you don’t lose revenue to a fraudulent customer or a customer who has moved or changed a phone number.  

Start boosting revenue potential.

Adding ILD’s LEC billing platform, Bill to Phone, to your digital shopping cart is a simple and reliable way to grow your business. We provide an easy-to-integrate system with full-featured management tools and a U.S.-based support team. Learn more today.

Save Money

Save money. Make money. In the simplest terms, those are the two things every digital commerce professional needs to do on a daily basis. One way to trim expenses and boost revenue at the same time is to invest in a comprehensive alternative payment processing platform. Here are 3 ways an alternative third-party payment processor will save money and increase revenue:

  • Reduce exposure to unbillables – Bad credit card numbers, expired cards, and closed bank accounts eat into an ecommerce merchant’s bottom line. A good alternative payment platform offers verification tools that reduce unbillables by validating a customer’s identity real time.
  • Provide real-time access to information – The ability to access accurate information 24/7 speeds up decision making. A full-service alternative payment processor provides the tools you need to be nimble in the digital space. Billing analytics, combined with an easy-to-use merchant dashboard, help identify trends to maximize profit potential and pinpoint chargeback and unbillable risks. 
  • Offer a turnkey solution – You’re busy running a business and don’t have the significant time it takes to build an ecommerce payment solution from the ground up. Look for a payment processor with the tools to streamline deployment so you can start accessing new markets quickly and seamlessly.

Is there an APM that does all this? Yes: Bill to phone by ILD Teleservices. Our digital commerce payment processing allows customers to charge goods and services directly to their phone bill. For consumers, it offers a “credit card free” way to buy the things they want. For digital merchants, bill to phone provides a complete APM system designed to lift the bottom line.

 From a turnkey payment platform to real-time analytical data, ILD Teleservices has the tools you need to thrive in the digital marketplace. And we offer more than tools—we’ve also processed more than 1 billion transactions and partnered with more than 150 merchants, which makes our experienced team an ideal extension of your ecommerce team. Contact ILD Teleservices today.


how to save money tips

Whether you sell downloadable software or provide home security services, your business’s survival is dependent on your ability to save money or generate dollars. Adding alternative payment methods, like bill to phone, to an ecommerce checkout process will do just that.  

  1. Save money in unbillables – Consumers might be hesitant to use share credit card info online because of the fear of fraud, but the truth is that merchants are vulnerable to fraud as well. A third-party alternative payment processor like ILD offers real-time verification methods that authenticate a shopper’s information, reducing the risk of losing hard-earned revenue to fraudsters. What’s more, utilities generally have a higher remittance rate than other bills, so there’s less of a chance the customer will neglect to pay what they owe you.
  2. Save money in capital investment – Setting up phone billing accounts with every local phone company, or LEC, is very costly and time consuming. Outsourcing alternative payment processing is a smart way for merchants to access the service without the hassle of building the infrastructure.
  3. Generate revenue by increasing conversion rates – Experts estimate that as many as 40% of all online purchases are abandoned before checkout. Bill to phone options capture lost sales by giving shoppers a convenient payment option that doesn’t require a credit card or bank account.
  4. Generate revenue by tapping new markets – Why turn away customers simply because they don’t use credit cards? The fact is that businesses that don’t offer alternatives are doing just that. Bill to phone provides a secure payment option for the nearly 25% of households who do not use or are unable to get credit cards.

Save money and generate revenue with ILD, an industry leader in alternative payment processing. To learn more about how phone billing works or to set up a merchant account, contact the ILD team.

You might have the coolest website and sell this season’s hottest digital content, but if you’re sticking with conventional ecommerce payment methods, like credit cards, new research suggests you could be missing out by not offering consumers alternatives.                                                                                                                                      

The Study

The Javelin Research survey, completed by more than 3,200 consumers, revealed that nearly 55% have used an alternative payment option. Check out these additional tidbits to come out of the study:

  • Only 35% of ecommerce merchants offer alternative options.
  • About 38% of ecommerce merchants said the average order tended to carry a higher dollar value when the consumer used an alternative payment method.bankruptcy-alternatives


The Takeaway

If you’re an ecommerce decision maker and haven’t considered adding alternative payment options to your checkout process, now is the time. Bill to phone, which allows the customer to add their purchase directly to their phone bill, is one option. Here’s how it will help boost your conversion rate:  

  • Consumers fear credit card fraud and online identity theft. There are consumers who will avoid purchasing online because they don’t want to share credit card information over the web. Others won’t use processing sites, like PayPal, because they’re required to open an account and submit credit card or bank account information. With bill to phone, the customer only shares their home phone number and the last 4 digits of their SSN.
  • Consumers may not have access to credit cards or bank accounts. If you rely on credit card payment options, you may be missing out on the millions of unbanked or underbanked U.S. consumers. Offering payment alternatives gives these customers access to your products and services.
  • Customers want convenience. Imagine shopping online during a lunch break, only to arrive at the checkout screen and realize you left the credit card at home. Yeah, it frustrates customers, too. Bill to phone gives that customer a no-brainer alternative that compels them to complete the purchase instead of abandon the cart.


Bill to phone and other alternative payment methods will help you maximize ecommerce revenue. Contact the ILD Teleservices team to learn more about the payment solutions that are right for your business.

The products are chosen. The inventory is ready. The staff is hopped up on caffeine. Let the 2010 holiday shopping season begin! The National Retail Federation expects a 2.3% increase in consumer holiday spending this year. No matter what your usual preparations for the fourth quarter might be, it’s possible your online store is missing the hottest thing in ecommerce this year: alternative payment solutions.



Here’s why you should add alternative payment options, like bill to phone, to your ecommerce site:

  1. Ecommerce merchants are beginning to recognize there’s a huge market in the underbanked, those consumers with poor access to banking facilities. Estimates vary, but some sources believe as many as 40 million Americans have little or no interaction with conventional financial institutions. That means a portion of your target market may not own credit cards or have access to a bank account.
  2. Consumers are more risk averse. Identity thieves stole about $54 billion dollars in 2009, according to Javelin Strategy and Research. The fear of identity theft and credit card abuse may make some consumers hesitant to submit credit card information over the Internet.
  3. Consumers are more money conscious. Just because consumers have credit cards doesn’t mean they’ll use them. Why? As interest rates rise, more consumers may cut back on card use to avoid paying bloated rates. In addition, the economy has forced others to come to terms with their debt load, and, as a result, they may work to actively reduce the amount they borrow from banks and credit card companies.

Get on the “Hot” list this year by offering consumers an alternative to credit cards and bank account based payments like Pay Pal. A bill to phone payment option allows consumers to charge your online content and services to their phone bill. When they pay the phone company—using whatever payment method they normally use—they also pay for your products.

The tinsel, gift wrap, and cheesy TV holiday specials will be here before you know it—and, hopefully, so will the consumers. Learn more about adding bill to phone options to your ecommerce store by contacting the alternative payment experts at ILD Teleservices.

Credit Card Fraud

Credit Card Fraud

The competition between online merchants is quite high.  There are billions of online companies seeking to sell a wide variety of products and services.  With so many companies and services available, the consumer is left to answer the question of who has the best offer.  A lot of times the answer comes down to one or two factors. 

Method of payment can be a deciding factor when a consumer is making a purchase online.  Most merchants offer a variety of payment methods to the customer.  The most common of these methods offered are credit card and checking account.  Both of these methods have been used for years and are becoming increasingly dangerous.  The credit card and checking account methods of payment are both linked to the consumer’s personal credit information.  This information is highly susceptible to theft.  Customers today are wary of this fact. With each purchase made online using a credit card or checking account, the chances for identity theft increase. 

Here are some staggering stats on credit card fraud from creditcards.com:

  • The number of U.S. identity fraud victims rose 12 percent to 11.1 million adults last year, the highest level since the survey began in 2003. (Source: Javelin Strategy & Research, “Identity Fraud Survey Report,” February 2010)
  • The average fraud resolution time dropped 30 percent to 21 hours. (Source: Javelin Strategy & Research, “Identity Fraud Survey Report,” February 2010)
  • Nearly half of fraud victims now file police reports, resulting in double the reported arrests, triple the prosecutions and double the percentage of convictions in 2009. (Source: Javelin Strategy & Research, “Identity Fraud Survey Report,” February 2010)
  • The number of U.S. identity fraud victims increased 22 percent in 2008 to 9.9 million adults. However, the total annual fraud amount jumped just 7 percent to $48 billion. The report said this is because “consumers and businesses are detecting and resolving fraud more quickly.” (Source: Javelin Strategy & Research, February 2009 study.)
  • Women were 26 percent more likely to be victims of identity fraud than men in 2008. (Source: Javelin Strategy & Research, February 2009 study.)
  • 71 percent of fraud incidents “began occurring in less than one week from when the data was first stolen, up from 33 percent in 2005.” (Source: Javelin Strategy & Research, February 2009 study.)
  • “Lost or stolen wallets, checkbooks and credit and debit cards” made up 43 percent of all ID theft incidents in which the “method of access” was known. (Source: Javelin Strategy & Research, February 2009 study.)
  • Credit and debit card fraud is the No. 1 fear of Americans in the midst of the global financial crisis. Concern about fraud supersedes that of terrorism, computer and health viruses and personal safety. (Source: Unisys Security Index: United States, March 2009)
  • Arizona leads the nation in identity theft complaints per 100,000 people. In 2008, the state had 149 complaints about ID theft per 100,000 people. California (139.1), Florida (133.3), Texas (130.3) and Nevada (126.0) rounded out the top five. (Source: Federal Trade Commission, February 2009 survey)
  • South Dakota has the fewest identity theft complaints per 100,000 people in the nation. In 2008, the state had 33.8 complaints about ID theft per 100,000 people. North Dakota (35.7), Iowa (44.9), Montana (46.5) and Wyoming (46.9) rounded out the bottom five. (Source: Federal Trade Commission, February 2009 survey)
  • Brownsville-Harlingen, Texas, is the metropolitan area with the largest number of ID theft complaints per 100,000 people. In 2008, the area had 366.8 complaints per 100,000 people. Napa, Calif., was second with 351.3. (Source: Federal Trade Commission, February 2009 survey).


Some merchants have taken this information into consideration and are accepting forms of payment, other than the traditional credit card.  Consumers are now able to apply some purchases to their monthly telephone bill.  This method of payment is becoming very popular.  Not only does this method of alternative payment appeal to the person wishing to protect their identity, those without credit cards are now able to participate in online purchasing.  Of those that have never made an online purchase, over thirty percent has been due to the lack of owning a credit card. Merchants wishing to reach out to these customers now accept alternate billing. 

Accepting this alternative method of payment can greatly increase the revenue for a company.  The process is easy to implement.  Consumers feel safe knowing their personal information is secure and are more willing to spend money on what they want when they feel safe.  Merchants are beginning to understand this and adapt in order to please the customer. If the customer is happy, they will return for repeat business and maybe even suggest products or services to others.  The alternative billing through the telephone bill is a win-win situation for both the merchant and consumer.

Today at ILD, we’ve released the latest version of our merchant website ildbnc.com. This upgrade will give our customers more visibility and the ability to quickly correct potential chargeback issues and improve their overall return.  With the current economic changes, merchants are recognizing the value added by offering a bill to phone or “no credit required” option as an alternative payment method.  As our merchant family continues to grow, we’re a step ahead with the latest technology and tools avalable to support their growth!

The addition of this latest “alert” module helps merchants see more detailed information and allows them to take steps to correct billing issues in a proactive manner.  The first of many chnages to come in a suite of analytical data available to our merchants at ildbnc.com. Read more hereor check out the story here.

BNC site