Given the number of phone billed transactions processed for merchants each month by ILD Teleservices (10 million, in fact), it’s inevitable that each month, consumers with billing questions will contact us about ILD Teleservices charges.  It’s rare that a satisfied consumer will contact us to say thanks, but it happens a lot, so I thought it would be worth sharing some of these.   It’s nice to get positive feedback from satisfied consumers.  Here are a few that we sent to us recently:

“I do applaud ILD [Teleservices] Billing for acting promptly on my behalf.  This is way above my expectations and I am very happy with your services, as well as the professionalism and positive attitude of your customer service people.”      Ms. T Darling, VA

                Thanks Ms. Darling.  It’s nice to know that ILD’s customer service team is doing all right!

“Thank you very much. You did this so fast and painless. Again thank you.”      Mr. F. Rose, CA

               Asking for resolution to your billing questions should definitely not be painful, so thanks Mr. Rose, for letting us know we did a good job!  

“Thank you for your prompt and efficient service. I would like to applaud you on your customer service, in an age where it is wearing thin.”      Ms. S. Johnson, NY

              At ILD Teleservices, providing first call resolution to all consumer questions is what we are here for, so thanks for your kind feedback, Ms. Johnson.   

“Thank you so much for your prompt response to my e-mail.  You answered my questions and took action to correct my problem and prevent future incidents from occurring and I appreciate your courteous response very much.  I will contact my phone company about the credit you have issued and hopefully that will conclude our need to communicate further.  I will always remember the way you and your company handled my complaint.  Great customer service!”      Ms. A. McMillan, SC

                It’s nice to be remembered for prompt and courteous resolution! Thanks, Ms. McMillan.

“Thank you for your immediate actions regarding this matter. I really appreciate your superb response time.”     Mr. G. Ferrell, CA

                ILD Teleservices aim for prompt and courteous customer care.  Thanks for taking the time to write us, Mr. Ferrell.

Has ILD Teleservices helped you?  Please submit your own testimonial!  Whether you are a merchant customer of ILD or a consumer with ILD Teleservices charges on your phone bill, please let us know how we are doing.  You can leave a comment here or send an email to askild@ildmail.com.  We really appreciate testimonials, so thank you!