The sale of services online provides some challenges typically not apparent with payment acceptance via phone or face to face. ILD has developed, and requires that its merchants follow, a set of guidelines and procedures for online purchases where phone billing is the preferred payment choice. ILD remains vigilant in safeguarding sensitive data captured by its merchants in the customer acquisition process in order to protect the integrity of its merchants, businesses, and all consumers. Merchants are encouraged by ILD to perform non-standard authentication functions during the acquisition process to protect their customer’s transaction data and to keep bill to phone a reliable and safe payment alternative.

Click here to view ILD’s Consumer Guide and please visit our Support Page for help or to get answers to questions about your phone bill.