Guide to finding the right alternative payment processor

If you’ve ever taken a good look at your phone bill you know exactly how confusing the charges can be. So imagine how you’d feel if you saw a mysterious merchant charge on your bill. Who’s billing you? Why? How can you contact them to find out more?

When it’s time to shop for a bill to phone payment processor for your clients, avoid companies that provide the kind of murky information that sends customers over the edge. Instead look for a firm that provides the clear billing that lets clients know exactly who they’re doing business with. Not only will the transparency give customers peace of mind, it will also help them build a more open and trusting relationship with your brand.

Providing customer peace of mind starts with producing bills that are crystal clear and avoid even the appearance of cramming. In fact, according to Adrian Thompson’s “Customer Satisfaction in 7 Steps,” keeping clients informed is a customer service must-have. Here’s what a bill to phone processor should provide on a client’s phone bill:

• Clearly identify the billing entity
• Clearly identify the merchant
• Clearly identify the products or services purchased
• Cleary identify the charges
• Provide a toll-free number so customers can ask billing questions

In addition, be sure the third-party processor offers a broad range of customer service hours. Avoid companies that only answer the phone between 9 a.m. and 4 p.m. ET Monday through Friday, making it tough for many clients to access customer service. Look for a firm that offers customer-friendly hours—and takes calls on Saturdays, too.

ILD Teleservices has had customer-oriented Standards of Practice in place for more than a decade, making them a leader in reliable third-party payment processing. Whether this is your first foray into alternative payments or you simply need to find a better bill to phone partner, contact the experienced team at ILD.