Whether you’re the director of a non-profit or a business professional serving on a board, you know how challenging it’s become to fund the mission. With the funding well drying up, organizations are more and more reliant on building strong support from the public. One strategy to make it easier for donors to give is to add an online giving alternative payment option, such as phone billing, which charges the donation to the supporter’s phone bill. Here’s how it works to boost online donations:
Whether your group mentors kids, funds scholarships, or provides job opportunities for veterans, adding an online giving alternative payment method, like phone billing, makes it as easy as possible for you to get the support you need.
ILD Teleservices is an experienced third-party payment processor with a phone billing platform that’s easy for you to integrate and easy for supporters to use. Learn more about how to increase online donations using our Bill to Phone service.
The thrill of digital shopping. You love that ecommerce allows you to purchase anything you want, from ringtones to dating services. You don’t love that merchants require you to share sensitive financial info, like credit card numbers, over an Internet connection. Identity fraud is a very real threat that costs each victim an average of $5,000 in stolen money plus up to $1,400 in costs to resolve the damage.
But you can significantly reduce exposure to cybercriminals with these online shopping tips:
And that’s how online shopping should be: simple and safe. It should not expose you to the risk of identity theft. To learn more about how ILD Teleservices’ Bill to Phone payment service works to reduce consumers’ risk of identity theft, check out our website.
We encourage consumers to review their bills each month, from credit cards to utilities and phone bills. So, we are re-running a blog post from last year, where we provided some best practices we’ve picked up along the way. Here it is:
In this economy, every penny counts—and that makes it especially frustrating to discover a charge you didn’t authorize on your phone bill. The good news is you can reduce the risk of becoming a cramming victim. Here’s a guide to help you prevent those unauthorized telephone charges.
Cramming hurts consumers.
Cramming occurs when your telephone bill is charged with services that weren’t ordered by you or anyone else in your household. Unauthorized charges range in monetary amounts, but can be as little as a few dollars. If they go undetected, they add up over time, putting a ding in your wallet. The charges can be for a variety of services, such as web hosting, club fees, or phone calls.
Protect yourself from cramming.
The Federal Trade Commission (FTC) recommends these steps for reducing your risk of cramming:
ILD protects consumers from cramming.
ILD Teleservices is a third party payment processor. Merchants use our Bill to Phone service to allow consumers to charge purchases directly to their phone bill. As a result, consumers do not need to share sensitive financial information, like credit card numbers or bank account numbers, reducing your risk of identity and credit card fraud.
We are committed to protecting consumers from unauthorized charges. For example, ILD only works with merchants after the vendor successfully passes a screening process that includes extensive background checks and a business plan review. After we take on a merchant, we continue to monitor their activities and customer satisfaction levels. If ILD receives excessive complaints about a merchant, we take immediate action to rectify the problem or, if necessary, terminate our business relationship with the company.
Call us if you have questions.
ILD’s U.S. based customer service team is available Monday through Friday from 7 a.m. to 8:30 p.m. (CST) and Saturday from 9 a.m. to 5:30 p.m. One of our associates will answer your questions or help find a resolution.
As an ecommerce pro, you’re probably already familiar with the hard stats that detail how much revenue digital fraud costs merchants. For example, here are a few numbers from the CyberSource ecommerce fraud survey:
But the cost of digital fraud is actually higher than stats suggest. Consider a survey from the Federal Trade Commission that revealed consumers’ fear of fraud robs ecommerce of more revenue than actual cases of fraud—in other words, fear of cybercrime stops customers from spending money on sites just like yours. Which begs a critical question…
Does the fear of digital fraud stop you from generating revenue?
Perhaps you’ve hesitated to launch a new product for fear of diving into a high-risk market? Maybe you’ve avoided marketing to a specific audience because you don’t want to risk downgrading your merchant account status?
You might be losing revenue from current customers as well. The CyberSource survey found merchants reject 2.7% of orders—not because they were fraudulent, but because the merchant suspected fraud. How much revenue has your digital store lost in rejected orders that were actually legitimate?
The fear of fraud should not prevent your business from growing.
An ecommerce fraud management strategy will reduce the fear that prevents you from building business. One fraud management tactic is to invest in payment processing partners who offer real-time validation of a customer’s identity. While it might cost more per customer, your brand will be able to conduct transactions with more confidence—and that generates more revenue.
What are your experiences? Have you seen the fear of fraud stop an ecommerce biz from expanding business or capitalizing on an opportunity?
Friendly fraud. Despite its name, there’s nothing friendly about a reversed transaction that costs a digital merchant time and money. Friendly fraud is when a consumer makes an ecommerce purchase, receives the goods or services then initiates a chargeback. But there are tactics that help ecommerce merchants reduce the rate of friendly fraud.
Learning how to reduce chargebacks from friendly fraud starts with asking yourself these 3 questions:
Will the customer recognize my company on their billing statements? When a consumer reviews a billing statement, whether it’s for a credit card or a phone bill, they may be suspicious of an unfamiliar or ambiguous name, even if they’ve already received the product or service. Always ensure the name that appears on the bill will be identifiable to the customer. If you partner with a third party payment processor, post an easy-to-see note on your website that notifies customers that the processor’s name (for example, “ILD Teleservices”) will appear on the billing statement.
Disputes are going to happen. But by implementing simple ecommerce best practices, such as identifying your third party payment processor or making returns easy, you will start reducing chargebacks from friendly fraud—and start controlling your costs.
Do you have tips for how to reduce chargebacks from friendly fraud?